Home Emergency Cover

Adding Home Emergency Cover as an optional extra ensures you don't need to stress if you have a home emergency, like if your boiler breaks down or a storm damages your roof.

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Key features of Home Emergency Cover

Costs covered

Our optional Home Emergency Cover will pay up to £1,000 for emergencies such as lost keys, boiler breakdown and electrical breakdown. Plus, there's no excess to pay.

24/7 support

You’ll have access to a 24/7 helpline to request an expert tradesman to come and offer assistance with the immediate emergency.

£500 boiler contribution

If your boiler suddenly breaks down, not due to wear and tear, and is declared unrepairable, we’ll make a contribution of £500 towards replacing it.

What is Home Emergency Cover?

While our Home Insurance covers you for the result of escape of water, flood, fire and theft, Home Emergency Cover is ideal if you need help for an emergency situation like fixing a burst pipe or repairing your boiler.

It'll cover sudden and unexpected damage to your home, which makes it unsafe or impossible to live in or could cause a risk to health and safety. To stop the immediate emergency, you’ll be provided with an emergency repair.

In the unfortunate event that an emergency does occur at your home, with this optional extra, we’ll arrange for a qualified tradesman from our network of approved suppliers to provide expert assistance to fix the problem, up to the cover limit of £1,000.

Protect your home with Home Emergency Cover

What's covered?

Security and roofing
Pest infestation
Plumbing failure
Emergency gas supply pipe
Central heating failure
Drainage failure
Electrical emergency and breakdown

What’s more, you can you make an unlimited number of claims on this policy, we’ll pay up to £1,000 for each claim. Plus there’s no excess to pay on this product.

Read Home Emergency Cover Policy Wording

What isn't covered?

Non-emergency and home maintenance repairs
Warm air, solar or under-floor systems
Boilers deemed beyond the cost of economical repair will receive a contribution of £500 towards replacing it
Any properties that are not owner occupied

Read Home Emergency Cover Policy Wording

Need to make a claim?

Our team is on hand 24/7 to help with any emergency assistance you might need.

To make a claim, just call 0333 043 2075 at any time day or night we will be open and ready to help.

We're here to help every step of the way

If you’ve got a question about your policy, you might find the answer you’re looking for on our Help and Support page.

Go to our help section

Frequently Asked Questions

I'd like to add Home Emergency Cover to my policy

You can only add Home Emergency Cover to a new policy at the time of purchasing. If you have an existing policy, you can only add Home Emergency Cover if you are either moving address or renewing your policy.

To add Home Emergency Cover to your policy when getting a quote with us, simply include it when you see your initial price. If you're moving or within renewal and want to add it on, simply call us on 0333 043 2001.

I'd like to discuss an existing home claim

If you have a question about an existing home insurance claim, we're here to help Monday to Friday, 8am - 5.30pm. Just give our friendly team a call on 0333 043 2034.

How do I make changes to my home insurance policy?

If you’d like to make a change to your home insurance policy – like update your personal details, add or remove a joint policyholder or add extra items to your cover – just give our friendly Customer Service team a call on 0333 043 2001 and they’ll take care of this for you.

Do you offer live chat?

We also offer live chat across our sales pages, within Your Account and on our Help & Support page. Look out for the blue chat web chat icon at the bottom right of the page.

You can use web chat to and discuss any queries you may have with our Customer Services, Sales, Renewals, Claims and Payments & Finance team.

You can also make a payment if you’re in arrears, providing we already hold your payment method on your account.

See our opening hours here