Help & support

Whether you’re an existing customer or you’re looking to take out a new policy with 1ST CENTRAL, here's everything you need to know.

Manage your policy or make a claim online in Your Account

Are you looking for your policy documents, want to update your details or need to make a claim? You can find what you’re looking for in Your Account, where you can easily manage your policy online.



Log in to Your Account

Frequently asked questions

Do you offer live chat?

Yes, you can live chat with our Customer Services, Sales & Renewals, Claims and Policy Analysis Teams

See our opening hours here

We offer live chat across our sales pages, within Your Account, on our make a claim page and on this FAQ page. Look out for the red tab at the bottom right of the page.

Popular questions we get asked via chat:

What are your opening hours?

Remember, you can manage your car insurance online. Simply log in to Your Account to review and update your details with ease - anytime, anywhere and for a reduced admin fee.

Customer Services

Discuss or make a change to an existing policy:
Webchat
0333 043 2066

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank holidays: 10am to - 4pm

Sales

Enquire about a quote for a new policy:
Webchat
0333 043 2044

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank holidays: 10am to - 4pm

Renewals

Renew an existing policy:
0333 043 2055

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank holidays: 10am to - 4pm

New Claims

Report a new claim:
0333 043 2011

24 Hours a day, 7 days a week

Make a windscreen claim:
0333 043 2012

newclaims@1stcentral.co.uk 
24 Hours a day, 7 days a week.

Key Assist

Discuss or claim on your Key Assist cover:
0333 043 2011
24 Hours a day, 7 days a week

Instalment Enquiries

Discuss your monthly instalments or an outstanding debt:
Webchat
0333 043 2088

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm

Existing Claims

Discuss an ongoing claim:
Webchat 
0333 043 2022

Mon - Fri: 9am to 6pm

claims@1stcentral.co.uk

How do I cancel my car insurance policy?

If your renewal date is due within the next 30 days and you don't wish to renew, please call us on 0333 043 2055.

For all other policies please call us on 0333 043 2066.

Our opening hours are:

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank holidays: 10am to - 4pm

Cancelling your direct debit instruction won't automatically cancel your policy and you may incur additional charges.

Details of our fees are here.

How much do you charge if I cancel my policy?
Details of our fees are here.
View all FAQs

What information are you looking for today?

We’d love to add you to over one million customers who we’re helping save money on their car insurance. Get a quote today and you can benefit from our excellent levels of cover.

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