Help & support

We’d love to add you to over one million customers who we’re helping save money on their car insurance. Get a quote today and you can benefit from our excellent levels of cover.

Get a quote

Retrieve a quote

There’s a whole raft of changes you can make to your policy online.

You can do the following yourself in Your Account, saving you time so you can get on with what matters most:

• View all your documentation
• Change your car, address or level of cover
• Make payments
• Change personal and contact details

Log in to Your Account

Should you still need to speak to us, you can reach one of our representatives on web chat.

That’s great! If you renew with us, you’ll continue to benefit from our excellent levels of cover.

Call us on 0333 043 2055 (Mon-Fri: 8am to 8pm,
Sat: 9am to 5pm, Sun: 10am to 2pm)

Don’t forget, if your policy isn’t due to automatically renew you can go online and renew it at a time that suits you by logging in to Your Account.

We want to take the stress out of making a car insurance claim. That's why we've now made it possible for you to register your claim online via Your Account. 

If you'd rather speak to us, just give us a call 24/7 on 0333 043 2011 to register your claim. To discuss an existing claim, simply call us on 0333 043 2022 or chat to us over web chat Monday to Friday 9am - 6pm.

Call us as soon as possible after the accident to tell us what's happened, even if you're not sure you want to make a claim. We can talk you through your options and deal with any third parties, so you're not hassled by them.

You can log in to Your Account where you can find more information on your payment plan.

Log in to Your Account

1^ST CENTRAL is committed to providing you with the best possible service, however, we realise there may be times when we don’t meet your expectations. Please let us know if you’re unhappy with the service you’ve received and we’ll do our best to resolve your complaint fairly and as quickly as possible.

If you wish to complain, please email: customer.relations@1stcentral.co.uk (we're open Monday to Friday, 9am to 5pm).

If we’re unable to resolve your complaint straightaway, we’ll acknowledge it promptly and keep you updated with any progress.