Excess Protect Cover
As an add-on to your 1ST CENTRAL car insurance, Excess Protect Cover enables you to claim back your policy excess when you make a claim resulting from the likes of fire, theft or an accident, regardless of fault.
Key features of Excess Protect Cover
When can my excess be refunded?
When you make a claim within 6 months resulting from fire, theft, flood, vandalism, an accident that wasn’t your fault, an accident that was partly your fault or an accident where you were unable to recover your excess from a liable third party.
Am I limited to just one claim per year?
With Excess Protect Cover, you can make multiple claims up to the value of cover you choose, and you can choose to protect your excess for up to £1,000.
When can I take out this cover?
You can only purchase Excess Protect when you first take out or renew your policy with 1ST CENTRAL. Just select the level of Excess Protect Cover you require when you purchase online or over the phone.
Would you like to add Excess Protect Cover to your policy?
You can only purchase Excess Protect Cover when you first take out or renew your policy with 1ST CENTRAL.
Upon renewal, select the level of Excess Protect Cover you require on the quote page when you buy your insurance online, or tell one of our agents that you’d like this cover if you purchase over the phone.
Do you already have Excess Protect Cover?
If your policy is effective on or after 01/01/2023
If you have Excess Protect Cover included in your policy and would like to claim, please contact our Excess Protect partner, Coplus, following the settlement of your claim under your motor insurance policy:
- Email: claims@coplus.co.uk
- Phone: 0333 241 9573
- Post: Coplus Claims, Floor 2, Norfolk Tower, 48-52 Surrey Street, Norwich, NR1 3PA
In order for us to help you more efficiently, please quote ‘Motor Excess Protect’ in all communications.
More information and what’s covered under your policy, can be found in your policy wording, available within Your Account or on our insurance documents page.
If your policy is effective before 01/01/2023
If you have Excess Protect Cover included in your policy and would like to claim, please contact our Excess Protect partner, CPP Secure, following the settlement of your claim under your motor insurance policy:
- Email: cppsecureclaims@cpp.co.uk
- Phone: 0330 123 0309
- Post: CPP Secure (Excess Protect), PO Box 1419, Sunderland, SR5 9RN
More information and what’s covered under your policy, can be found in your policy wording, available within Your Account or on our insurance documents page.
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If you’ve got a question about your policy, you might find the answer you’re looking for on our Help & support page.