Existing customers

Welcome back! Here you'll find all the information you need to manage your car insurance policy. Whether you want to make changes to your insurance online, learn more about renewing your policy or register a claim, you’ve come to the right place.

Log in to Your Account

Manage your policy in Your Account

Simply log in to Your Account to review and update your details with ease - anytime, anywhere. We've made it possible for you to register vehicle claims online via Your Account too, ensuring the process is quick, easy and available 24/7. We're committed to finding new ways to help you get back to what matters quicker than ever before.

Log in to Your Account

What you can do in Your Account

Change your car and vehicle registration
Change your address and personal details
Register and view claims online
Add and edit additional drivers
Add optional extras to your policy
Change your level of cover and add temporary cover
View emails, documents and manage your payments

Support and advice for tackling the cost of living crisis

Across the UK, we’re all feeling the impact from the rising cost of living. At 1st Central, we want to reassure you that we’re working hard so we can continue to support all our customers during this uncertain time.

Find out more

£50 discount on every additional car you insure with us

If you have more than one car in your household, did you know that you could save money with our Multicar discount?

Find out more

Is it time to renew your policy?

Renewing your policy couldn’t be simpler. Most policies will renew automatically to ensure you remain covered, but if yours isn’t set to do so, you can renew easily by logging into Your Account.

You’ll receive an email with your renewal price and information before your renewal is due, so please remember to read your renewal invite carefully.

Renew your policy

We're here to help every step of the way

If you’ve got a question about your policy, you might find the answer you’re looking for on our Help & support page.

Visit Help & support

Frequently Asked Questions

Do you offer live chat?

We also offer live chat across our sales pages, within Your Account and on our Help & Support page. Look out for the blue chat web chat icon at the bottom right of the page.

You can use web chat to and discuss any queries you may have with our Customer Services, Sales, Renewals, Claims and Payments & Finance team.

You can also make a payment if you’re in arrears, providing we already hold your payment method on your account.

See our opening hours here

How do I get in contact with you?

Remember, you can manage your car insurance online. Simply log in to Your Account to review and update your details with ease - anytime, anywhere and for a reduced admin fee.

If you have a 1st Central Online policy, everything is done through Your Account. So, you'll need to log in to manage, make changes, cancel or renew your policy.

Customer Services, Sales, Renewals and Instalment enquires

To make a change, discuss your monthly instalments or an outstanding debt, enquire about a quote or renew your policy:

Webchat
0333 043 2085

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank holidays: 10am to 4pm

New Claims

Report a new claim:
0333 043 2011

24 Hours a day, 7 days a week

Make a windscreen claim:
0333 043 2012

Existing Claims

Discuss an ongoing claim:
Webchat
0333 043 2022
claims@1stcentral.co.uk

Mon - Fri: 9am to 6pm
Bank holidays: 10am to 4pm

For all other contact numbers click here.

How do I cancel my car insurance policy?

If you'd like to discuss cancelling your policy, please call us on 0333 043 2085.

Our opening hours are: