Existing customers

Existing customers

Welcome back! Here you'll find all the information you need to manage your car and home insurance policy. Whether you want to make changes to your car insurance online, find your documents or register a claim, you’ve come to the right place.

Log in to Your Account

Manage your policy in Your Account

Simply log in to Your Account to review and update your details with ease - anytime, anywhere. We've made it possible for you to register claims online via Your Account too, ensuring the process is quick, easy and available 24/7. We're committed to finding new ways to help you get back to what matters quicker than ever before.

Log in to Your Account
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Easily manage your car insurance with Your Account

  • Change your personal and vehicle details
  • Change your payment details and method
  • Add and edit drivers 
  • Add optional extras or change your cover level
  • Make and view your claims
  • Renew your policy
  • View important documents

Log in to Your Account

You can also use Your Account to check out all your documents and to make a claim on your home insurance.

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Support and advice for tackling the cost of living crisis

Across the UK, we’re all feeling the impact from the rising cost of living. At 1st Central, we want to reassure you that we’re working hard so we can continue to support all our customers during this uncertain time.

Find out more

£50 discount on every additional car you insure with us

If you have more than one car in your household, did you know that you could save money with our Multicar discount?

Find out more
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Is it time to renew your car insurance? 

Renewing your car insurance policy couldn’t be simpler. Most policies will renew automatically to ensure you remain covered, but if yours isn’t set to do so, you can renew easily by logging into Your Account

You’ll receive an email with your renewal price and information before your renewal is due, so please remember to read your renewal invite carefully.

Renew your car insurance

Share the love and refer a friend

Not only will you be doing your friend a favour by getting them a great deal on their car insurance, but you'll get a £50 Amazon Gift Card for every friend you refer to 1st Central.

Refer a friend

We're here to help every step of the way

If you’ve got a question about your policy, you might find the answer you’re looking for on our Help and Support page.

Go to our help section

Frequently Asked Questions

Do you offer live chat?

We also offer live chat across our sales pages, within Your Account and on our Help & Support page. Look out for the blue chat web chat icon at the bottom right of the page.

You can use web chat to and discuss any queries you may have with our Customer Services, Sales, Renewals, Claims and Payments & Finance team.

You can also make a payment if you’re in arrears, providing we already hold your payment method on your account.

See our opening hours here

How do I get in contact with you?

Remember, you can manage your car insurance online. Simply log in to Your Account to review and update your details with ease - anytime, anywhere and for a reduced admin fee.

If you have a 1st Central Online policy, everything is done through Your Account. So, you'll need to log in to manage, make changes, cancel or renew your policy.

Click here to find out our Christmas opening hours.

Customer Services, Sales, Renewals and Instalment enquires

To make a change, discuss your monthly instalments or an outstanding debt, enquire about a quote or renew your policy:

0333 043 2085

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank holidays: 10am to 4pm

New Claims
Report a new claim:
0333 043 2011

24 Hours a day, 7 days a week

Make a windscreen claim:
0333 043 2012

Existing Claims
Discuss an ongoing claim:
0333 043 2022

Mon - Fri: 9am to 6pm
Bank holidays: 10am to 4pm

For all other contact numbers click here.
How will I know when it’s time to renew?

You can check online in Your Account.

Policies run for 1 year and you can check the expiration dates on your certificate. You'll receive your renewal quote approximately 2 weeks before your renewal is due. This will let you know if your policy will automatically renew or if you need to tell us that you'd like to continue your insurance with us for another year.

If your policy is set to auto renew and you're happy with your price, you don't need to do anything.

If you'd like to discuss anything with us, please contact our Renewals team

Details of our contact numbers and opening hours are here.

How do I make changes to my car insurance policy?
Your Account is the place to go to make updates to your policy and if you make a change through Your Account, you'll benefit from paying a reduced admin fee.

You can log in to Your Account here.

Don't just take our word for it

Our customers rate us as ‘Excellent’ on Trustpilot.