Existing customers

Welcome back! Here you'll find all the information you need to manage your car insurance policy. Whether you want to make changes to your insurance online, learn more about renewing your policy or register a claim, you’ve come to the right place.

Log in to Your Account

Manage your policy in Your Account



Simply log in to Your Account to review and update your details with ease - anytime, anywhere. We've made it possible for you to register vehicle claims online via Your Account too, ensuring the process is quick, easy and available 24/7. We're committed to finding new ways to help you get back to what matters quicker than ever before.

Log in to Your Account

What you can do in Your Account



  • Change your car and vehicle registration 
  • Change your address and personal details 
  • Register and view claims online 
  • Add and edit additional drivers
  • Add optional extras to your policy 
  • Change your level of cover and add temporary cover
  • View emails, documents and manage your payments

£50 discount on every additional car you insure with us

If you have more than one car in your household, did you know that you could save money with our Multicar discount?

Find out more

Is it time to renew your policy? 

Renewing your policy couldn’t be simpler. Most policies will renew automatically to ensure you remain covered, but if yours isn’t set to do so, you can renew easily by logging into Your Account

You’ll receive an email with your renewal price and information before your renewal is due, so please remember to read your renewal invite carefully.

Renew your policy

Our car insurance has been rated 5 Star by Defaqto

We're here to help every step of the way

If you’ve got a question about your policy, you might find the answer you’re looking for on our Help & support page.

Frequently Asked Questions

Do you offer live chat?

We also offer live chat across our sales pages, within Your Account and on our Help & Support page. Look out for the blue chat icon at the bottom right of the page.

You can live chat and discuss any queries you may have with our Customer Services, Sales, Renewals, Claims and Payments & Finance teams.

You can also make a payment if you’re in arrears providing, we already hold your payment method on your account
See our opening hours here.

See our opening hours here

We offer live chat across our sales pages, within Your Account and on our Help & Support page. Look out for the blue chat icon at the bottom right of the page.

Popular questions we get asked via chat:

What are your opening hours?

Remember, you can manage your car insurance online. Simply log in to Your Account to review and update your details with ease - anytime, anywhere and for a reduced admin fee.

Customer Services

Discuss or make a change to an existing policy:
Webchat
0333 043 2066

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank holidays: 10am to - 4pm

Sales

Enquire about a quote for a new policy:
Webchat
0333 043 2044

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank holidays: 10am to - 4pm

Renewals

Renew an existing policy:

Webchat
0333 043 2055

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank holidays: 10am to - 4pm

New Claims

Report a new claim:
0333 043 2011

24 Hours a day, 7 days a week

Make a windscreen claim:
0333 043 2012

newclaims@1stcentral.co.uk 
24 Hours a day, 7 days a week.

Key Assist

Discuss or claim on your Key Assist cover:
0333 043 2011
24 Hours a day, 7 days a week

Instalment Enquiries

Discuss your monthly instalments or an outstanding debt:
Webchat
0333 043 2088

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm

Existing Claims

Discuss an ongoing claim:
Webchat 
0333 043 2022

Mon - Fri: 9am to 6pm

claims@1stcentral.co.uk

How do I cancel my car insurance policy?

If your renewal date is due within the next 30 days and you don't wish to renew, please call us on 0333 043 2055.

For all other policies please call us on 0333 043 2066.

Our opening hours are:

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank holidays: 10am to - 4pm

Cancelling your direct debit instruction won't automatically cancel your policy and you may incur additional charges.

Details of our fees are here.

How much do you charge if I cancel my policy?
Details of our fees are here.

Don't just take our word for it

Our customers rate us as ‘Excellent’ on Trustpilot.