Being in an accident can be overwhelming and it’s difficult to know what to do or say for the best.
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Keep yourself safe. If anyone is hurt call 999.
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Do your best to get the name, contact number, reg number and insurance details of anyone else involved. Make a note of any passengers in the other car.
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Photos of any damage to your or the other drivers car will help us speed up your claim. If you can do so safely, take some pictures of the scene of the accident to show where it happened.
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Call us on 0333 043 2011, we’ll guide you through what happens next. The sooner you let us know, the sooner we can help.
Claims come in all shapes and sizes. Sometimes it’s not immediately obvious how much damage has been done, but our claims team are on hand 24/7 to take the stress out of the claim.
Call us on 0333 043 2011, we’ll guide you through what happens next. The sooner you let us know, the sooner we can help.
What will we ask you about?
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Your personal details
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What’s happened and is there damage to the car
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If the car is driveable
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Details of any third parties who were involved in the incident
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Details of any witnesses to the incident
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Details of any passengers in your or the third party's car
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If the police were involved and any crime reference number, if relevant.
Even if you don’t have all the information available, we can help so still report the claim.
If your car is being repaired by one of our approved repairers:
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We will give you regular updates on how the repairs are progressing and when they are expected to finish.
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If you feel you have any questions about your repairs, you can call us on 0333 043 2022.
Find out more about our approved repair network below.
If you’re expecting a settlement because your car cannot be repaired:
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We’ll call you to discuss your settlement but in the meantime we’ll keep you up to date by email and text.
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If we’ve already agreed an amount with you and you’re waiting for your payment to arrive, please bear with us as it can take a few days for this to get to you.
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Our FAQs are there to help and may answer some questions you have, but if you’d like to call us, our team are available on 0333 043 2022 (Mon-Fri: 9-6).
If you
’ve got a question about a claim but don’t want to pick up the phone, you can message us on web chat Monday to Friday between 9am and 6pm and one of our representatives will be happy to help.
Depending on the nature of the incident, even if you’re not insured with us, we could offer you our claims service with all these benefits:
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No excess to pay
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A similar replacement vehicle to your own, whilst your vehicle is being repaired
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Keep your No Claims Discount
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Dedicated claims handlers
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One of the largest Approved Repair networks in Europe
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5 year guarantee on repairs
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Choose your own repairer
To make a windscreen claim...
BOOK ONLINE
Or call us on
0333 043 2012