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What our customers say

Simple, straight forward and hassle free insurance.
Christopher, Stoke-on-Trent


Unlike many insurers, we won’t increase your premium next year if you have an accident that isn’t your fault. If you’re not sure if it was your fault or not, give us a call and let us take the stress out of your claim.

How to make a car insurance claim with 1ST CENTRAL

We want to take the stress out of making a car insurance claim. That's why we've now made it possible for you to register your claim online via Your Account

If you'd rather speak to us, just give us a call 24/7 on 0333 043 2011 to register your claim. To discuss an existing claim, simply call us on 0333 043 2022 or chat to us over web chat Monday to Friday 9am - 6pm. 

Call us as soon as possible after the accident to tell us what's happened, even if you're not sure you want to make a claim. We can talk you through your options and deal with any third parties, so you're not hassled by them.

I've been in an incident and I'm at the side of the road
I'm at home and need to tell you about an incident
I'd like to discuss an existing claim
I've been in an incident with somebody insured with 1ST CENTRAL
I'd like to make a windscreen or glass claim

  • Who are our Repairers and why should you use them

    We choose our Approved Repairers carefully to make sure you get the best service. They are all BSI Kitemark accredited to give you the confidence that you’re in safe hands.

    Our repairs are guaranteed for 5 years because we’re confident in the skill of our team.

    We collect feedback from our customers about our repairers and use this to select the best option for you.

    There will always be an approved repairer close by, as our network provides cover up and down the UK, including Northern Ireland, Scotland and the Isle of Wight.



It couldn't be easier to make a windscreen claim. Follow the simple steps to book a windscreen repair or replacement online.


defaqto 5 star car insurance