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Get in contact

Just before you pick up the phone, you might find the answer you are looking for with our smart Frequently Asked Questions tool.

Your questions answered

With the ongoing situation relating to COVID-19, as your car insurance provider we want to reassure you that we’re working hard so we can continue to support all our customers during this uncertain time.
Our priority is maintaining the best possible service for our customers whilst ensuring the health and safety of our employees. We've put plans in place to keep disruption to a minimum, but you may experience a longer wait time than usual when contacting us. Our customer service number is 0333 043 2066.
We kindly ask that if you want to speak to one of our agents, to be patient and kind, as they’re also dealing with the constant developments we hear from the Government and in the news.
Don’t forget, a lot of questions and queries can be resolved through our comprehensive FAQs or on your secure customer portal. You can do the following yourself online, saving you time so you can get on with what matters most:

- View all your documentation
- Change your car, address or level of cover
- Renew your policy

Thank you for your understanding and patience during this time.
We can also help you find the right phone number if you tell us why you're visiting us today:
Looking to become a 1ST CENTRAL customer?
Want to discuss the renewal of your policy?
Need to make a change to your policy?
Need to make or discuss a claim?
Got a question about your monthly payments?
Need to complain?
Have a media enquiry?

Need to make a change to your policy?

Need to make a change to your policy?
You can now change your car, address and level of cover online. Enhance your cover with optional extras such as Breakdown Cover, view your payment schedule and update your contact details.


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