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Get in contact

Just before you pick up the phone, you might find the answer you are looking for with our smart Frequently Asked Questions tool.

Your questions answered

With the ongoing situation relating to COVID-19, as your car insurance provider we want to reassure you that we’re working hard so we can continue to support all our customers during this uncertain time.
Our priority is maintaining the best possible service for our customers whilst ensuring the health and safety of our employees. We've put plans in place to keep disruption to a minimum, but you may experience a longer wait time than usual when contacting us. 

Don’t forget, a lot of questions and queries can be resolved through our comprehensive FAQs or on your secure customer portal.

You can do the following yourself via our customer portal, saving you time so you can get on with what matters most:

- View all your documentation
- Change your car, address or level of cover
- Make payments
- Renew your policy

Should you still need to speak to us you can speak to one of our representatives on web chat.

We kindly ask that if you do speak to one of our agents, to be patient and kind, as they’re also dealing with the constant developments we hear from the Government and in the news.

Thank you for your understanding and patience during this time.
We can also help you find the right phone number if you tell us why you're visiting us today:
Looking to become a 1ST CENTRAL customer?
Want to discuss the renewal of your policy?
Need to make a change to your policy?
Need to make or discuss a claim?
Got a question about your monthly payments?
Need to complain?
Have a media enquiry?

Win a £30 Amazon voucher


Win a £30 Amazon voucher

Each month, every customer who makes a change to their policy online will be entered into a draw to win 1 of 5 £30 Amazon gift cards. Terms and conditions

Make a change

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