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Cookie policy

What are cookies?

Cookies are very small text files that are downloaded onto your computer, tablet or mobile when you visit a website.

This is a common feature of almost all websites today because they help companies like us to deliver a good customer experience online.

Why does 1ST CENTRAL use cookies?

We use cookies to:

  • Recognise you from page to page when you're browsing the site, so we can deliver a ‘joined-up’ and efficient website journey
  • Recognise you on repeat visits, minimising the amount of information that you must re-enter and enabling us to deliver you more relevant content
  • Track how you interact with our website, which gives us insight into how we can make the website better for our customers
  • Allow us to target you with 1ST CENTRAL adverts after you have left our website

Types of cookies

There are 2 types of cookies, ‘Session’ and ‘Persistent’ cookies.

Session cookies

We view Session cookies as essential because without them, our website would not work very well - this is true of all websites that offer customers the option to make purchases online.

These cookies allow us to remember you within any one visit to our site. They help us tie together your web experience as you move from page to page, remembering your inputs on previous pages. To successfully complete an online quote and purchase your insurance online, you'll need to enable Session cookies. These will automatically be enabled, unless you choose to disable them

When you leave the site, these cookies do not remain on your machine, they simply expire.

Persistent cookies

Persistent cookies are set when you visit our site for the first time and they remain on your computer, reactivated on future visits.

Without them, our site would function ok, but you would miss out on lots of enhanced content and features; and we would miss out on finding out really key information that we use daily, to make our site better for our customers.

The following is a list of the Persistent cookies we use and the reasons we use them.



Analytics These tools allow us to anonymously track, how you interact with our site, with a view to improving content and processes on the site to make it better for our customers.
Website content management system Our website content management system and selected third parties use cookies to enable certain features. For example, it allows us to show you personalised content – e.g. what you see as an existing 1ST CENTRAL customer may vary from what you see as a new customer. We also look to test our content to make sure it’s as relevant and useful as possible to our customers. We may show different versions of content to different site visitors and then track performance of this content.
Marketing and retargeting We use retargeting cookies so that we can show you tailored 1ST CENTRAL advertising after you've left our site. We work with a third party who may place cookies on your web browser to allow us (and other advertisers) to show you advertising based on your search activity via a Display Advertising Network. You can disable advertising retargeting cookies here: http://www.youronlinechoices.com/uk/your-ad-choices. You can read more about retargeting and opting out here: http://www.iab.net/privacymatters/3.php. By 'opting out' of receiving cookies from any network, you may disable the ability for a network to deliver advertisements that are targeted to your interests. 

Third parties

In addition to cookies, third parties may also monitor our website using scripts:

We have script on our website that enables the aggregator you obtained a quote from to track the rest of your journey through our website. The information provided to them is restricted to the price your paid and how you paid. 
Session Cam
SessionCam is a product that has been developed by SessionCam ltd. It records mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The personal data it collects is restricted to vehicle registration and IP address. Data collected using the tool is for our internal use only. The information collected is used to improve our website usability, used for aggregated and statistical reporting, and providing customer and fraud prevention services.

When did you ask if it was ok to use cookies?

When you first visited our site (since August 2014), you would have seen the below message telling you that we use cookies, with a link to this page. If you accepted or ignored this message, we will have continued to use cookies.

Prior to June 2014, we had a prominent link to our 'Cookie policy' on our homepage.


How do I switch off or change my cookie settings?

We want you to feel entirely comfortable when using our site and we understand that not everyone likes the idea of cookies (of this variety!).

We'd like to highlight that your experience of our website will be limited where cookies are required for specific features, however, you can very easily disable cookies in your browser at any time by following the instructions below.

Internet Explorer
Cookie settings in most versions of Internet Explorer can be found by clicking the 'Tools' option and then the privacy tab.

Cookie settings in Firefox are managed in the Options window's Privacy panel. See Options window - Privacy Panel for information on these settings.

Click on the spanner icon in the toolbar, select 'Settings', click the 'Under the bonnet' tab, click on 'Content settings' in the privacy section.

You can manage cookies in Opera if you click on 'Settings', then 'Preferences', then 'Advanced' and finally, 'Cookies'.

Choose Safari, then 'Preferences' and then click 'Security'. You should then be able to specify if and when Safari should accept cookies.

Other browsers?

Visit www.aboutcookies.org for comprehensive information on how to control cookie settings across various browsers.

You can disable advertising retargeting cookies here


How do I manage cookies on my mobile or tablet?

To manage cookies on mobile and tablets, please refer to your manufacturer’s handbook for details.

Where can I learn more about cookies?

The following sites contain useful information about cookies and how to manage them.