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Get in touch

As much as we'd like to speak to you, you should know there are some things you can do online...

You can now make some changes to your policy online too:

Still not found what you're looking for? We've got a really smart Frequently Asked Questions feature. Just type in your question as you would ask it over the phone.

Your questions answered

Give us a call

If we can't help you online then please do call us. We look forward to speaking to you shortly.

  • How much will it cost to call?

    Calls to 0843 numbers cost 7p per minute, plus your phone company's access charge. Read more

  • Make a change to your policy

    Make a change or ask us a question about your policy

    0843 208 4000
    • Monday-Friday: 8am - 8pm
    • Saturday: 9am - 5pm
    • Sunday: 10am - 2pm

    You can now make some changes online. You can change your car, level of cover and add optional cover extras; Legal Expenses, Personal Accident, Hire Car and Breakdown Cover.

    Make a change

  • Buy a policy

    Buy a policy over the phone

    0800 988 7702
    • Monday-Friday: 8am - 8pm
    • Saturday: 9am - 5pm
    • Sunday: 10am - 2pm

  • Renew your policy

    Need to renew or have a query about renewing? 

    0800 840 9616
    • Monday-Friday: 8am - 8pm
    • Saturday: 9am - 5pm
    • Sunday: 10am - 2pm

  • Got a question about your monthly payments?

    Our Instalment Enquiries Team can help you with any questions or take an outstanding payment

    0843 208 4050
    • Monday-Friday: 9am - 5pm

  • Complaints

    We try our very best not to, but sometimes we get it wrong. If we've failed to meet your expectations, please tell us here so we can try and make amends.

    0843 208 4200

  • Media enquiries

    Please contact our press office on

    020 3077 2000

Find us at:

First Central Insurance Management
Gemini House, Mill Green Business Estate, Mill Green Road, Haywards Heath, West Sussex, RH16 1XQ

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