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Get in touch

As much as we'd like to speak to you, you should know there are some things you can do online...

You can now make some changes to your policy online too:

Still not found what you're looking for? We've got a really smart Frequently Asked Questions feature. Just type in your question as you would ask it over the phone.

Your questions answered

Give us a call

If we can't help you online then please do call us. We look forward to speaking to you shortly.

  • Make a change to your policy

    Make a change or ask us a question about your policy

    0333 043 2066
    • Monday-Friday: 8am - 8pm
    • Saturday: 9am - 5pm
    • Sunday: 10am - 2pm

    You can now make some changes online. You can change your car, level of cover and add optional cover extras; Legal Expenses, Personal Accident, Hire Car and Breakdown Cover.

    Make a change

  • Buy a policy

    Buy a policy over the phone

    0333 043 2044
    • Monday-Friday: 8am - 8pm
    • Saturday: 9am - 5pm
    • Sunday: 10am - 2pm

  • Renew your policy

    Need to renew or have a query about renewing? 

    0333 043 2055
    • Monday-Friday: 8am - 8pm
    • Saturday: 9am - 5pm
    • Sunday: 10am - 2pm

  • Got a question about your monthly payments?

    Our Instalment Enquiries Team can help you with any questions or take an outstanding payment

    0333 043 2088
    • Monday-Friday: 9am - 5pm

  • Complaints

    1st CENTRAL is committed to providing you with the best possible service, however, we realise there may be times when we do not meet your expectations. Please let us know if you are unhappy with the service you have received and we will do our best to resolve your complaint fairly.

    If we are unable to resolve your complaint straightaway we will acknowledge it promptly and keep you updated with any progress.

    0333 043 2077
    • Monday-Friday: 9am - 5pm
    • If we have given you a final response and you are not happy, or more than eight weeks have passed since we received your original complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). Their details are as follows:

      The Financial Ombudsman Service,
      Exchange Tower
      Harbour Exchange Square
      E14 9SR

      0800 023 4567

      You must approach the Financial Ombudsman Service within six months of the final response to your complaint. Your rights as a customer to take legal action remain unaffected by the existence or use of this complaints procedure. However, the Financial Ombudsman Service will not adjudicate on any cases where litigation has commenced.

  • Media enquiries

    Please contact our press office on

    020 3077 2000

Find us at:

First Central Insurance Management
Gemini House, Mill Green Business Estate, Mill Green Road, Haywards Heath, West Sussex, RH16 1XQ

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